The Chocolate Rabbit

Truly Extraordinary

welcome to the shop

Hi! Welcome to The Chocolate Rabbit online shop.
Browse and grab up all of your favourite treats, right here, in our online store.
Shipping and payment details are below, and give us a call if you have any questions.
New treats are added all the time, so check back often!
Have fun, and enjoy your stay!!

Shipping is flat rate of $18 for orders under $75 (before tax and discounts). Orders over $75 ship free.

 

HEAT SENSITIVE items, such as chocolate, caramels, marshmallows at this time will not be shipped during warm weather months.  If you do order a heat sensitive item during these months we will call to confirm that you do indeed want that product.

 

FRAGILE products.  There are a number of chocolate products that are fragile and may not survive shipping we would consider these products a high risk of breakage or damage no matter how well we package them.  These products will be marked 'FRAGILE SHIPPING NOT RECOMMENDED'.

 

If you do order a heat sensitive or fragile product to be shipped please note that we cannot guarantee these products will arrive in its original shape.

Heat sensitive and fragile products can be ordered and picked up at our Lakefield store.

At checkout you can choose from the following payment methods:



Credit Card / PayPal

No account necessary, you can pay with VISA MC AMEX or your PayPal Account.

Using PayPal's secure payment server you can enjoy paying with confindance.



Money Order / Check

Please ensure money orders are cashable in Canada. Canadian shoppers my find Canada Post's money order to be the most convenient.

Personal checks will need 10 business days to clear before your order is shipped.



Phone It In

If you prefer, complete your checkout and call us to pay over the phone.

Your payment will be processed and confirmed over the phone.

Please note our store hours below. We are in the Eastern Time Zone.



Please make payments payable to:
The Chocolate Rabbit



Please send payments to the address below.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 11 Queen Street, Lakefield, ON, K0L 2H0, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 11 Queen Street, Lakefield, ON, K0L 2H0, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

About our products and allergies.

NUTS! We are not a nut free facility!

GLUTEN AND DAIRY! Our dark chocolate contains no dairy or gluten and our white chocolate contains no gluten, however beware our milk chocolate contains both dairy and gluten. Because we have gluten and dairy on site cross contamination can/does exist with the dark and white chocolate or any other product in the store.

NO SUGAR ADDED! Our no sugar added (dietetic chocolate) is sweetened with Malitol.

Maltitol is a sugar alcohol (a polyol) used as a sugar substitute. It has 75–90% of the sweetness of sucrose (table sugar)

Maltitol is a carbohydrate with calories. Our bodies do not absorb all the calories in maltitol, but it still has about 2 to 3 calories per gram, compared to 4 calories per gram of sugar

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